This topic is for patients and clinicians who want to learn about video consultations. If you are a Manager and you want to learn how to set up video consultations for your clinic, see here.

In this topic:


Requirements

For the best experience, we recommend using Google Chrome browser, but the following browsers are also supported:

  • Mozilla Firefox

  • Safari

  • Microsoft Edge (Chromium based)

On mobile devices, you can have video consultations on the following browsers:

  • Safari (iPhone only)

  • Google Chrome (Android only)

Note: you must give Heydoc permission to use your camera, microphone, and screen sharing functionality before you can enter a call. Go to your browser settings to enable these permissions. Instructions for Google Chrome can be found here.

Heydoc will only use your camera, microphone, and screen sharing whilst you are in a call.

For more information on Heydoc requirements, see here.


How to join a video consultation: Patients

The best way to join your video consultation is through your confirmation email. Just open the email, and click the Start video consultation link:

A new tab opens, and you are put into the call. Note: you may need to give permission for Heydoc to use your camera, microphone, and screen sharing functionality before you are allowed to enter the call.

If you do not have a confirmation email, then you can ask a medical assistant for the URL. Simply copy and paste the URL into the search bar of your browser, then press Enter on your keyboard:


How to join a video consultation: Practitioners

To join a video consultation as a practitioner:

  1. Go to the Appointments page in Heydoc.

  2. Click on the video consultation in your calendar.

    The consultation window opens on the right-hand side of the screen.

  3. Scroll down the consultation window, and click the Start button.

A new tab opens, and you are put into the call.


Video consultation features

When you are in a video consultation, the following features are available:

Note: some functionality may be limited on mobile devices.

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