This topic is for patients and clinicians who want to learn about video consultations. If you are a Manager and you want to learn how to set up video consultations for your practice, see here.

In this topic:

For the best experience, we recommend using Google Chrome browser, but the following browsers are also supported:

On mobile devices, you can have video consultations on the following browsers:

Note: you must give Semble permission to use your camera, microphone, and screen sharing functionality before you can enter a call. Go to your browser settings to enable these permissions. Instructions for Google Chrome can be found here.

Semble will only use your camera, microphone, and screen sharing whilst you are in a call.

For more information on Semble requirements, see here.

The best way to join your video consultation is through your confirmation email. Just open the email, and click the Start video consultation link:

A new tab opens, and you are put into the call. Note: you may need to give permission for Semble to use your camera, microphone, and screen sharing functionality before you are allowed to enter the call.

If you do not have a confirmation email, then you can ask a medical assistant for the URL. Simply copy and paste the URL into the search bar of your browser, then press Enter on your keyboard.

To join a video consultation as a clinician:

1. Go to the Appointments page in Semble.

2. Click on the video consultation in your calendar.

The consultation window opens on the right-hand side of the screen.

3. Scroll down the consultation window, and click the Start button.

A new tab opens, and you are put into the call. Note: You may have to give permission for Semble to use your camera and microphone for the video call:

When you are in a video consultation, the following features are available:

Note: Some functionality may be limited on mobile devices.