This topic is for patients and clinicians who want to learn about video consultations. If you are a Manager and you want to learn how to set up video consultations for your clinic, see here.
In this topic:
For the best experience, we recommend using Google Chrome browser, but the following browsers are also supported:
Microsoft Edge (Chromium based)
On mobile devices, you can have video consultations on the following browsers:
Safari (iPhone only)
Google Chrome (Android only)
Note: you must give Heydoc permission to use your camera, microphone, and screen sharing functionality before you can enter a call. Go to your browser settings to enable these permissions. Instructions for Google Chrome can be found here.
Heydoc will only use your camera, microphone, and screen sharing whilst you are in a call.
For more information on Heydoc requirements, see here.
How to join a video consultation: Patients
The best way to join your video consultation is through your confirmation email. Just open the email, and click the Start video consultation link:
A new tab opens, and you are put into the call. Note: you may need to give permission for Heydoc to use your camera, microphone, and screen sharing functionality before you are allowed to enter the call.
If you do not have a confirmation email, then you can ask a medical assistant for the URL. Simply copy and paste the URL into the search bar of your browser, then press Enter on your keyboard:
How to join a video consultation: Practitioners
To join a video consultation as a practitioner:
Go to the Appointments page in Heydoc.
Click on the video consultation in your calendar.
The consultation window opens on the right-hand side of the screen.
Scroll down the consultation window, and click the Start button.
A new tab opens, and you are put into the call.
Video consultation features
When you are in a video consultation, the following features are available:
Note: some functionality may be limited on mobile devices.