How do I set up my Direct Debit to pay for Heydoc?
To set up a new Direct Debit, Heydoc will provide you with an online authorisation form to complete. This link will have been sent to you when you become a Heydoc client. All Direct Debit payments are set up through GoCardless. Please email us at firstname.lastname@example.org if you require a new Direct Debit link.
Once you submit the completed form online, GoCardless will then initiate the process for your bank to set up a new Direct Debit Instruction (mandate) on your bank account.
When is Direct Debit payment taken from my bank account?
All Direct Debits will be taken on 28th of each month unless specified otherwise.
I am set up with Direct Debit, but I have paid my invoice by bank transfer. Will I be charged twice?
No need to worry, you will not be charged twice. The system will recognise the bank transfer payment, and will notify the system to not take the Direct Debit for this invoice as this has already been paid.
How do I change my direct debit details?
All Direct Debit payments are set up with GoCardless. If making payments through the Bacs (UK) Direct Debit scheme, you can either get in touch with the GoCardless Support team via phone who will be happy to update the bank account you’re making payments from updated for you. If you would like to do this, please call their Support team on 020 7183 8674.
Alternatively, you can cancel your current Direct Debit authorisation and complete a new authorisation form with your new bank details. If you would prefer to do this, please get in touch us by emailing email@example.com, and we will be able to cancel your current authorisation and send you a new payment form to complete.
Note: Unless you are making payments through the Bacs (UK) Direct Debit scheme, you will need to cancel your existing Direct Debit and set up a new one by completing a new authorisation form.
For more information, please visit the GoCardless support page.