This article is for account managers and medical secretaries who want to learn how to set up and change their Direct Debit payments to Heydoc.

Select a frequently asked question from the list below, for more information:


How do I set up my Direct Debit to pay for Heydoc?

All Direct Debit payments are set up with GoCardless.

To set up a new Direct Debit, Heydoc will provide you with an online authorisation form to complete. A link to this form will have been sent to your clinic when you joined Heydoc. If you need another link to the form, you can contact our Customer Success team at: support@heydoc.co.uk

Once you submit the completed form online, GoCardless will then initiate the process for your bank to set up a new Direct Debit Instruction (mandate) on your bank account.


When is the Direct Debit payment taken from my bank account?

All Direct Debits will be taken on 28th of each month, unless specified otherwise.


I am set up with Direct Debit, but I have paid my invoice by bank transfer. Will I be charged twice?

No. The system will recognise the bank transfer payment, and will notify the system to not take the Direct Debit for this invoice as this has already been paid.


How do I change my Direct Debit details?

All Direct Debit payments are set up with GoCardless. There are two ways to change your Direct Debit details:

Contact GoCardless

If making payments through the Bacs (UK) Direct Debit scheme, you can update your Direct Debit details, by phoning the GoCardless Support team: 020 7183 8674.

For more information, please visit the GoCardless support page.

New authorisation form

You can cancel your current Direct Debit authorisation and complete a new authorisation form with your new bank details.

You will first need to contact your bank or building society, so that they can cancel the Direct Debit on your account. When the Direct Debit has been cancelled, you will then need to complete a new authorisation form with Heydoc. To request a new authorisation form, email our Customer Success team at: support@heydoc.co.uk

Note: Unless you are making payments through the Bacs (UK) Direct Debit scheme, you will need to cancel your existing Direct Debit and set up a new one by completing a new authorisation form.

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