You may create a new appointment type or bookable product and find that it does not appear as an option when making a new booking from the appointment calendar, or it does not appear in your online booking system. For information on how to create a new appointment type, click here or how to make your products bookable, click here.

All appointment types must be linked with at least one practitioner and a location (room) for them to appear as a booking option.

To link to a practitioner, go to the "Settings" tab, then "Users" and select the practitioner. Scroll down to "Services provided". Ensure that the new product is ticked:

Don't forget to click the blue "Save" button in the top right hand corner once you've made these changes:

Appointment types are also linked with locations/rooms, via the "Services provided" functionality in the "Location" section in "Settings". To ensure that the appointment type is linked to the appropriate room, click on the ellipsis by your room and click 'Edit' from the drop down list:

Then in the "Services provided" section, select the products provided in this location/room:

Don't forget to click "Save" once you have done this.

Why is my appointment not appearing in my online booking?

Firstly, ensure you have gone through the steps above.

Then in your online booking settings, scroll down to the the "Locations, appointments and practitioners" section. Check that your appointment type has been ticked in the section as below:

For more information on how to create your online booking links, click here.

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