Twilio is the software Heydoc uses to allow you to have a video consultation with your patient.

Heydoc is not involved in this relationship, it simply provides you with the technology. 

The connection is between yourself and your patient only.

Source: Twilio Support

If you follow this link you'll find technical information but it also gives a good overview on how it works in great detail, and the fact that it’s end to end and HIPAA compliant.

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