Heydoc offers the option to conduct video consultations with your patients.

To set up your system to offer video consultations, first make this appointment type available to your patients, for more information on how to set up appointment types as a product, click here:

Make sure to select the tick box for "Is video consultation" as below:

This will then appear as below:

Make sure that your user provides this service by clicking "Settings" then "Users" on the left and then scrolling down to services provided and ticking "Video Consultation":

Click "Appointment reminders" on the left and scroll down to the "Video consultation confirmation email". Set up a template for this type of consultation, remember to include the "Video link" as circle below:

Upon booking, the patient will receive this email confirmation:

They will need to click on "Start video consultation" link as above, they will be led to the below:

The doctor will be able to join the video by clicking on the appointment in the calendar and then clicking on the blue "Start" button as circled below:

If the patient does not receive the email confirmation or is not able to access the link then you will be able to resend this link by copying and pasting it from the above section "This invitation link was sent to your patient" and sending it to your patient.

If you or your patient are unable to join the video call, it may depend on the internet browser you are using. Please note that the video consultation feature is not compatible with Internet Explorer. For more information on browser requirements for video consultations, click here.

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